Account and user management

How do I transfer ownership of my account?
Yes, you can transfer your account ownership. However, ownership can only be transferred to a verified admin added to your Freshsurvey account. Go to Setti...
Wed, 10 Aug, 2022 at 12:19 PM
What happens to the notes created by a deleted user?
When a user is removed from your account, all the assets created by them are still maintained in Freshsurvey, however, the user's name is replaced with ...
Wed, 10 Aug, 2022 at 12:19 PM
What are the different user roles in Freshsurvey?
When you log into your Freshsurvey account, the level of access available depends on your user type. A user’s type is set when they are first invited to Fre...
Wed, 18 Jan, 2023 at 10:03 AM
How do I invite a user to Freshsurvey?
To invite or manage a user or a team member, you can: 1. Click on ‘Settings’ on the left navigation bar, then click on the ‘User management’ tab 2. Use th...
Wed, 18 Jan, 2023 at 10:02 AM
How do I manage user permissions?
If you’re an admin, you possess the right to invite another user / your teammate onto Freshsurvey. You can set Admin, Analyst or Read-Only permissions in t...
Wed, 10 Aug, 2022 at 12:20 PM
How do I delete or remove a user?
To delete or remove a user: 1. Click on ‘Settings’ on the left navigation bar 2. Click on the ‘User management’ tab 3. For the user that you want to remo...
Wed, 10 Aug, 2022 at 12:20 PM
What is the account URL?
The account URL is used to access your account. By default accounts are hosted on the freshsurvey.io domain. However, this can be changed. Click on the ...
Wed, 10 Aug, 2022 at 12:20 PM
How do I access my Freshsurvey account?
Your Freshsurvey account can be accessed via your account URL. Every Freshsurvey account has an account URL that can be accessed by going to Settings > A...
Wed, 10 Aug, 2022 at 12:20 PM

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