The basics
Everything you need to know to set up surveys and collect responses
Freshsurvey is a customer feedback platform focused on Net Promoter Score surveys (NPS®), Customer Effort Score surveys (CES), and Customer Satisfaction S...
Mon, 22 Apr, 2024 at 12:55 PM
Sign up for Freshsurvey Log in to Freshsurvey Log in if you've forgotten your account URL Sign up for Freshsurvey To sign up for the first time...
Wed, 10 Aug, 2022 at 12:29 PM
Why activate your account Activating your account Why activate your account Once you've signed up, don't forget to activate your Freshsurvey a...
Thu, 25 Apr, 2024 at 7:47 AM
Net Promoter Score (NPS®) is a proven methodology for measuring customer loyalty through first-hand feedback. Net Promoter Score is a popular customer exper...
Wed, 15 Mar, 2023 at 11:00 AM
Customer Satisfaction Score or CSAT score is a commonly-used key performance indicator used to track how satisfied customers are with your organization’s pr...
Thu, 16 Mar, 2023 at 4:39 PM
A customer effort score (CES) is a service metric that measures how much effort customers put in to interact with your business. These interactions can be s...
Thu, 16 Mar, 2023 at 4:40 PM
There are multiple ways for you to add. contacts to your account. Adding contacts one by one Adding multiple contacts Adding contacts one by one To cr...
Wed, 10 Aug, 2022 at 12:29 PM
Contact vs list vs segment Create a new list and simultaneously add contacts: Adding contacts to a new or existing list: Import contacts in bulk and ...
Thu, 16 Mar, 2023 at 4:41 PM
What is a segment? Contact vs list vs segment Creating a segment What is a segment? Segments are dynamic contacts lists that are created usin...
Wed, 10 Aug, 2022 at 12:29 PM
Inviting users Understanding user roles Inviting users To invite a user or your team member(s) into Freshsurvey, you can: 1. Click on ‘Settings’ on...
Wed, 10 Aug, 2022 at 12:29 PM
