There are two types of workflows in Freshsurvey:
Automated workflows:
Automated workflows follow a 'condition-action' structure. When a new survey response is received, it's cross-checked against a set of user-defined conditions. If the conditions are met, an action, chosen by the user, is performed.
Manual workflows:
These workflows are triggered by the user to complete a pre-defined action. Manual workflows can be triggered from any customer response
