The basics

Everything you need to know to set up surveys and collect responses

What is Freshsurvey?
Freshsurvey is a customer feedback platform focused on Net Promoter Score surveys (NPS®), Customer Effort Score surveys (CES) and Customer Satisfaction Sc...
Thu, 16 Mar, 2023 at 4:41 PM
How do I log in/sign up?
Sign up for Freshsurvey Log in to Freshsurvey Log in if you've forgotten your account URL Sign up for Freshsurvey To sign up for the first time...
Wed, 10 Aug, 2022 at 12:29 PM
How do I activate my Freshsurvey account? Why should I activate?
Why activate your account Activating your account Why activate your account Once you've signed up, don't forget to activate your Freshsurvey a...
Wed, 15 Mar, 2023 at 8:17 PM
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS®) is a proven methodology for measuring customer loyalty through first-hand feedback. Net Promoter Score is a popular customer exper...
Wed, 15 Mar, 2023 at 11:00 AM
What is Customer Satisfaction Score (CSAT)
Customer Satisfaction Score or CSAT score is a commonly-used key performance indicator used to track how satisfied customers are with your organization’s pr...
Thu, 16 Mar, 2023 at 4:39 PM
What is Customer Effort Score (CES)
A customer effort score (CES) is a service metric that measures how much effort customers put in to interact with your business. These interactions can be s...
Thu, 16 Mar, 2023 at 4:40 PM
How do I add contacts in my account?
There are multiple ways for you to add. contacts to your account. Adding contacts one by one Adding multiple contacts Adding contacts one by one To cr...
Wed, 10 Aug, 2022 at 12:29 PM
What is a list? How do I create a list?
Contact vs list vs segment Create a new list and simultaneously add contacts: Adding contacts to a new or existing list: Import contacts in bulk and ...
Thu, 16 Mar, 2023 at 4:41 PM
What is a segment? How do I create a segment?
What is a segment? Contact vs list vs segment Creating a segment What is a segment? Segments are dynamic contacts lists that are created usin...
Wed, 10 Aug, 2022 at 12:29 PM
How do I invite or manage a user or my team?
Inviting users Understanding user roles Inviting users To invite a user or your team member(s) into Freshsurvey, you can: 1. Click on ‘Settings’ on...
Wed, 10 Aug, 2022 at 12:29 PM

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