To create a manual workflow, click on Workflows, in the left navigation bar.

1. Click the +New workflow button to create a new Workflow and give it a name.

2. Create a manual workflow by selecting the ‘Manual’ toggle.

3. With manual workflows, only actions can be triggered. Currently, the supported actions include sending an email, triggering a webhook integration, tagging the response, or favoriting them.

When it comes to emails, users can define the ‘from’ and ‘reply to’ addresses, add a subject line and pre-header, insert placeholders and customize the email copy.