There are two types of workflows in Freshsurvey:

Automated workflows:

Automated workflows follow a 'condition-action' structure.  When a new survey response is received, it's cross-checked against a set of user-defined conditions. If the conditions are met, an action, chosen by the user, is performed.

Manual workflows:

These workflows are triggered by the user to complete a pre-defined action. Manual workflows can be triggered from any customer response