What is a segment?
Segments are dynamic contacts lists that are created using specific and/or conditions. The conditions could be based on several factors including email domains, dates, and user activity. As users meet the specified conditions, they are added to the segment.
Since contacts in a segment share certain attributes, crafting surveys with these attributes in mind could help increase response rates and gather useful insights.
Contact vs list vs segment
Creating a segment
2. Give your segment a name
3. Specify segment conditions. You can add multiple conditions to further narrow down the contacts to which you wish to reach out
Freshsurvey's segments supports 'All/Any'
Click 'Refresh contacts' to see the contacts that meet the conditions and 'Save' to finish creating the segment