Lists, contacts and segments

How do I create a new contact?
To create a new contact in your Freshsurvey account: 1. Click on the +New button to the top-right corner of any screen and click ‘Contact’  2. Ad...
Wed, 10 Aug, 2022 at 12:18 PM
How do I add contacts in bulk?
If you have a contacts list on a spreadsheet upload it to Freshsurvey to import it into Freshsurvey. Important: Ensure your emails are in a column labeled ...
Wed, 10 Aug, 2022 at 12:18 PM
What are the different contact statuses in Freshsurvey?
The Contact tab stores the contact data for everyone you've surveyed, no matter what channel you’ve used. The contact tab highlights the types of contac...
Wed, 17 Apr, 2024 at 6:51 PM
Why have some of my contacts not been uploaded?
If you are adding contacts by uploading a spreadsheet or CSV, there are a few reasons why your contacts may not get saved. There are certain fields that are...
Wed, 10 Aug, 2022 at 12:19 PM
How do I create additional or custom contact fields?
When we say 'addition contact fields,' we're referring to contact fields not configured by default in Freshsurvey. You can check the list of con...
Mon, 22 Apr, 2024 at 5:19 PM

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