The newest and the most helpful version of Freshsurvey includes some exciting new features and valuable updates. We're incredibly excited about Freshsurvey V3 and the potential it brings to our interactions with customers. 

New features

  • Share a Link: 

    Introducing the "share a link" collector! Distributing surveys has never been easier. Generate a web link and effortlessly share surveys across various platforms. Connect with your audience through social media, or any preferred communication channel, and gather valuable insights hassle-free.

  • Multi-Language Surveys: 

    Say hello to seamless global communication! Freshsurvey V3 introduces multi-language surveys, allowing you to engage with customers in their preferred language. With auto-translation capabilities, language barriers have become a thing of the past. Now, you can connect and understand customers from around the world effortlessly.

  • Skip and Display Logic: 

    Personalize the survey experience like never before! With skip and display logic in V3, tailor questions based on responses shared in the survey or contact field values. Create dynamic, engaging surveys that adapt to your respondents' needs, ensuring a smoother and more relevant survey journey.

  • Anonymous Surveys: 
    Respecting privacy and encouraging candid feedback is crucial. Freshsurvey V3 now supports anonymous surveys via the Email Embed and Share-a-link collectors, ensuring respondents feel comfortable sharing their thoughts without revealing their identity.

  • ?Edit and Resubmit responses:

    In V3, respondents have the ability to edit and resubmit their responses. Provide additional details or recurring feedback even after submitting the survey. Your audience’s input matters, and Freshsurvey ensures it's captured and shared with you.

  • Enhanced feedback insights:

    Freshsurvey V3 empowers you to gather a comprehensive range of feedback from your audience by seamlessly capturing NPS, CSAT, and CES scores in a single survey. If a CSAT survey is created to monitor customer satisfaction for a particular product, users can also gauge NPS and CES scores from the same audience. 

Enhancements and improvements

Time format settings:

With our latest enhancement, you can now choose between a 12-hour or 24-hour time format that aligns perfectly with your survey account needs. Enjoy a personalized experience that fits your preferred time display, making interactions smoother and more convenient.  

Expanded response choices - Yes/No question format:

Enhance your survey questions with a wider array of response options. Introducing smiley choices, text inputs, and check options under the "Yes/No" question type. Capture diverse feedback in a way that resonates best with your audience. 

 Rating scale choices:

Freshsurvey V3 introduces an expanded range of rating scale options to cater to specific feedback needs. Now you can choose from 6,8 or 9-point rating scales as well, giving you the flexibility to draft questions based on the level of granularity that's right for your audience.

 Score range customization:

Keep yourself in control of your survey scoring and fine-tune score ranges. Choose between a 3 level or a 2-level score range customization to manage score groups with ease. While the default setting is at 3 level, you can always tailor it to your needs. 

Improved Thank you experience with customization:

Freshsurvey V3 presents an exciting update that takes your respondent engagement to the next level. Here's how:

  • Personalized Thank You Image: Upload an image that resonates with your brand, creating a warm and inviting Thank You experience.
  • Boost Reviews: Seamlessly add third-party review links to platforms like Capterra, G2 Crowd, and more. Drive positive feedback and strengthen your online presence.
  • Connect on Social Media: Insert links to your social profiles, encouraging respondents to follow and share your content.
  • Guide Action: Add a custom button like "Visit our site" to prompt respondents to explore your website, make purchases, or delve into your offerings.

Partial Responses, full value:

 Every opinion counts, even when surveys are partially completed. Freshsurvey V3 records partial responses and treats them as valuable insights. Customer feedback is precious, and we're here to make sure it counts, no matter the extent of completion.

Contact management - Filter view:

Under the 'Contact' Tab, when you apply filters to segment-specific contacts, we've added an exciting twist. Now, you can save these customized data sets as unique "filtered" contact views. This means you can effortlessly access exactly the contacts you need, without having to apply filters repeatedly. It's all about enhancing efficiency and making your contact management experience seamless.


Response management - Filter view:

You can now save these customized data sets as unique "filtered" response views. This means you can easily access the exact responses you need without repeated filtering. And here's the cherry on top - all your filtered views are just a click away! Access them from the hamburger menu at the top left corner of the responses window.

Updated workflow condition and action:

With our latest enhancement, you can now set a new "contact" condition in your workflows. And that's not all – pair it seamlessly with the "Update Contact Field" action to make automated updates a breeze. Customize your contact data with precision and ensure a seamless flow of information across your processes.

We're incredibly excited about Freshsurvey V3 and the potential it brings to our interactions with customers. Your feedback has played an essential role in shaping this version, and we can't wait to see the impact it will have on our processes and insights.

If you have any questions or need assistance, our support team is here to help. Thank you for helping us make customer interactions more thoughtful and meaningful!