Response actions allow you to perform additional tasks against individual responses. There are seven actions that can be performed:
These are sequenced actions or automation that can be triggered at the click of a button. Learn more here
This lets you share a response with other members of your team. Responses can be shared with team members who don't have access to Freshsurvey as well
3. Mark invalid:
Use this action to remove responses from your count. It essentially filters out spam.
Feedback like 'good,' or 'awsome,' cannot be acted upon. Use this action to filter out such responses.
The delete function allows you to delete a response permanently.
In the case of ‘Edit,’ the response will feature prompt informing users that the response has been edited. The recommended use for the edit feature is to polish up a customer response by fixing typos or improving sentence structures.
Important: Freshstatus does not recommend using the edit feature to change customer responses to suit business needs. We consider such acts to be unethical.
7. Add a note
The note function can be found under the customer's response. The note function allows you to leave additional instructions for yourself or a team member.