1. From any screen, click the '+New' button to the top right corner, and then, click 'Segment.' If you haven't created any segments before, you can also click the '+New segment' button to get started.


2. Give your segment a name

3. Specify segment conditions. You can add multiple conditions to further narrow down the contacts to which you wish to reach out 

Freshsurvey's segments supports 'All/Any' 

Click 'Refresh contacts' to see the contacts that meet the conditions and 'Save' to finish creating the segment