To view responses to your survey:
- Start by clicking ‘Responses,’ in the left navigation bar
- You can see a list of responses on the left pane of the screen. The middle section displays the actual responses collected and in the right pane, you can see the contact information.
- To switch between the responses received against a different survey, click the hamburger menu next to the name of the current survey to access a list of surveys that have been sent out.
Note: If your survey doesn't show any responses, it means no valid responses have been collected. Enable a collector and wait for customers to view your survey.
Response actions allow you to perform additional tasks against individual responses. There are seven actions that can be performed:
These are sequenced actions or automation that can be triggered at the click of a button. Learn more here
This lets you share a response with other members of your team. Responses can be shared with team members who don't have access to Freshsurvey as well
Use this action to remove responses from your count. It essentially filters out spam.
Feedback like 'good,' or 'awsome,' cannot be acted upon. Use this action to filter out such responses.